View all issues

App not available in the store

You can't find the recommended app in your device's store.

  1. 1Check the device model, operating system/platform and region; the TV brand alone does not confirm SmartOne compatibility.
  2. 2Check the country set on your app store account.
  3. 3Search for the exact app name.
  4. 4Check your device meets the requirements (system version).
  5. 5If you still can't find it, contact support and we'll point you to an alternative for your device.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible
Contact supportTelegramContact supportWhatsApp