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App not available in the store

You can't find the recommended app in your device's store.

  1. 1Check the country set on your app store account.
  2. 2Search for the exact app name.
  3. 3Check your device meets the requirements (system version).
  4. 4If you still can't find it, contact support and we'll point you to an alternative for your device.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible