ASTERON support
Help
IPTV guides, setup and troubleshooting to help you start with clarity or resolve an issue.
Start with your device, app or issue.
Get started
Find your next step
Choose where to begin. Help takes you straight to the right path.
How it works
From pack to first use
1
Choose your pack
The service is the same; only the subscription length changes.
2
Prepare the setup
On compatible TVs, send us the identifier shown by the recommended app and ASTERON will handle the association. For other devices, we provide the right details.
3
Choose your device
TV, smartphone, tablet or computer. We'll then point you to the right guide.
4
Set up and watch
Follow your device's guide and start using your subscription.
You can set up several compatible devices; each subscription always allows 1 simultaneous connection.
Setup
Where do you want to watch ASTERON?
Choose your device and follow the right route to set up your IPTV experience.
Dedicated device
TV & streaming
Phone & computer
Apps
The right app, without the complexity
The recommendation depends on your equipment. You do not need to replace a compatible app that already works well.
ASTERON MAGAZINE
Understand the choice before following the steps.
Magazine explains concepts, apps and decisions. When you need to act or fix something, Help takes you to the right steps.
Troubleshooting
Start with the symptom
Choose what is happening. Each guide starts with the simplest checks.
- Credentials or login rejectedThe portal, the list or the app won't accept your access details.
- Playlist or content won't loadThe channel or content list appears empty or won't update.
- Buffering or picture freezingPlayback stalls, freezes or takes a long time to load.
- EPG missing or incompleteThe programme guide doesn't show up or is incomplete.
- No sound or wrong audio trackThe video plays but the sound is wrong or missing.
- App not available in the storeYou can't find the recommended app in your device's store.
Frequently asked questions
Packs, trial and use
Every pack gives access to the same service. Only the subscription length changes.
The total covers the duration shown on the pack. The monthly equivalent is that total divided by the number of months, rounded to two decimal places. It does not indicate monthly billing.
Works on TV, smartphone, tablet and computer.
Each subscription allows only 1 simultaneous connection.
Explore the 24-hour ASTERON trial before subscribing. It is separate from the packs and subject to availability.
No. ASTERON works on what you already have: TV, smartphone, tablet or computer. Just pick your device in the setup guide.
Nothing is charged automatically. The trial is separate from the packs: once it ends, you decide, in your own time, whether and when to subscribe to a pack.
Still need help?
If the steps above don't solve it, contact support with these details: it helps us respond faster.
- Device and exact model
- App or player used
- Description of the problem
- Error message, if any
- A screenshot, if possible