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No sound or wrong audio track

The video plays but the sound is wrong or missing.

  1. 1Check the volume on your device and your TV.
  2. 2If the player has more than one audio track, try switching it in the relevant menu.
  3. 3Restart playback.
  4. 4Try other content to see if the problem is general or one-off.
  5. 5If it persists, contact support and name the exact content.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible