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Credentials or login rejected

The portal, the list or the app won't accept your access details.

  1. 1Check you entered the details exactly as received, with no extra spaces or missing characters.
  2. 2Check your ASTERON subscription is active.
  3. 3Wait a few minutes and try again.
  4. 4If possible, test on another network or device to see if the problem is general.
  5. 5If it continues, contact support with the exact error message.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible