Playlist or content won't load

The channel or content list appears empty or won't update.

1. 1If you use SmartOne and ASTERON does not appear, first check that you sent ASTERON the exact identifier shown by the app and that setup has been completed.
2. 2In SmartOne, use Reload; if needed, fully close and reopen the app.
3. 3Use the refresh/update option inside the app.
4. 4Check your internet connection.
5. 5Close and reopen the app.
6. 6Try other content to see if it affects everything or just part of it.
7. 7If only one channel or item fails, see “Just one channel or item has a problem”.
8. 8If you use SmartOne on an LG and channels work but Films/Series show a playback error, try Settings > Player Type > Web. If it does not help, restore the previous setting and contact ASTERON.
9. 9If it persists generally, contact support.