Buffering or picture freezing

Playback stalls, freezes or takes a long time to load.

1. 1First check whether it happens on every channel/item or just some. If just some, see “Just one channel or item has a problem”.
2. 2Test your internet connection (stability and speed).
3. 3If possible, connect over Ethernet instead of Wi-Fi to test.
4. 4Test on another device on the same network to see if it's general.
5. 5Restart the router and the device.
6. 6If it persists across several devices and networks, contact support.