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Cache, restart and app refresh

Clearing temporary data fixes a lot of odd behaviour.

  1. 1Fully close and reopen the app.
  2. 2Restart the device.
  3. 3If the app has an option to clear cache or data, try it: you may need to re-enter your ASTERON access details afterwards.
  4. 4Re-enter your ASTERON details if asked to.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible