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Cache, restart and app refresh

Clearing temporary data fixes a lot of odd behaviour.

  1. 1If you use SmartOne, begin with Reload and by closing/reopening the app. Do not delete existing accounts or playlists as a first step.
  2. 2Fully close and reopen the app.
  3. 3Restart the device.
  4. 4Only as an escalation if the earlier steps fail, clear the cache. Clearing data or reinstalling may remove setup and should be a last resort.
  5. 5Re-enter your ASTERON details if asked to.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible
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