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Works on one device but not another

The same setup works on one device and fails on another.

  1. 1Check both devices are on the same network.
  2. 2Compare the connection type (Wi-Fi or Ethernet) on each.
  3. 3Check you used the same setup method (M3U, Xtream or Portal) on both.
  4. 4Restart the device that's having trouble.
  5. 5If it persists, contact support and describe both devices and what's different between them.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible