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Switching devices

You started using a different device and something doesn't add up.

  1. 1If you use SmartOne, the new device may show a different MAC or Device ID. Send that new identifier to ASTERON so the association can be checked.
  2. 2Check you entered exactly the same access details on the new device.
  3. 3Remember to end the session or playback on the previous device: each subscription allows only 1 simultaneous connection.
  4. 4If the previous device is still connected, it may be using the only available connection.
  5. 5If it still doesn't work, contact support.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible
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