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Wi-Fi, Ethernet, network and DNS

Rule out the network before assuming a problem with the app or the service.

  1. 1Check your internet connection outside the app (another site or app).
  2. 2Prefer Ethernet over Wi-Fi whenever possible.
  3. 3Restart your router.
  4. 4Avoid networks with many devices competing for the same connection.
  5. 5If you use a custom DNS, try switching back to your network's automatic DNS.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible