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Just one channel or item has a problem

A specific channel or title fails, but the rest works.

  1. 1Try another channel or item to confirm the problem is isolated.
  2. 2Refresh/update the list in the app.
  3. 3Restart the app and try again.
  4. 4If the same content keeps failing consistently, contact support and name it exactly.

Still need help?

If the steps above don't solve it, contact support with these details: it helps us respond faster.

  • Device and exact model
  • App or player used
  • Description of the problem
  • Error message, if any
  • A screenshot, if possible